Horrible Hosting Experience

Oct 23rd, 2007 by SalMaggio | Scroll down for comments

Well Hello, and i am so glad to be back !

This was definitely the worst week in my internet experience. I had problems with my VPS server and it had gone on for a little while. Well Spry.com, my host, offered to give me another VPS. Sounded great, thought is was good customer service as well. When the server went down i was to be emailed when the new one was ready. I figured 2 hours maybe. Anyway, 8 hours went by and i decided to email them. I finally got an email the next day indicating it was ready 20 minutes after they started. I literally waited up all night, and it turned out, for nothing. So the new VPS is ready. I have spent the last 6 days not being able to access any accounts. Emails going back and forth and back and forth, fixing one thing or another. Talk about frustration. But still got no where. I still could not access accounts and pull up any domains. I cleared my cache, thinking it was an issue on my end. Rebooting 1 computer after another here, and still it said “server not found” . SPRY’s CUSTOMER SERVICE WAS HORRIBLE. A plan of action and things to follow up with before changing over would have been nice. We all forget one step or another here sometimes.


Also, i’ve paid 1 year in advance, pretty much for the discount i received, and am still waiting to hear from the billing department for my refund. I am not quite 1/2 way thru with my plan. Lets see how long it takes to get my money back.

I had a problem with my backup of my sites and asked for there most recent backup prior to the change-over. That took a whole week to get any answers, and come to find out the only thing that was ever really backed up was site structures. Now, i originally had 1100 domains/accounts listed on the server. Over 70 were running sites with 1 1/2 years time spent building and buying sites. All lost… Man i came so close to crying and ripping every piece of hair out of my head. I decided to write some of the people i bought sites from to see if they happen to have backed up copies. I have been a little fortunate and got info back for about 15 sites. I guess better than nothing. Well this site was the first one i got back up and running, Thanks to LEONID SHALIMOV who started the “Bulge Theme of websites” for having a copy of this site. It is so appreciated. This site has had really great traffic and i was really afraid of loosing readers.

I did lose the past couple of posts that i’ve done and any comments, and still have to update several links on the site. But am so happy to have CashBulge back online.

All i can say, is make sure all your stuff is backed up, and maybe even on 2 computers, because would not with this on anyone. It almost feels like i am starting all over, and in a sense i am.

I also have to thank Istiak Shams, big time ! This guy stepped in and offered his server to at least get started again, and has helped me with so much time of his, just to help me grab my head and help me get reorganized. I met him thru a forum and we kicked off a really good friendship. I was fortunate he has a dedicated server and helped me just to get things rolling again. I will plug him here, and he deserves way more than that for all the help he offered. He has a small Hosting site ” HostBix.com” , but let me tell you, he gave me soooo much more support than than the Horrible service i got from Spry. Its amazing an holds true, the little guy always has better service. I am a customer of his, not some email that goes back and forth, taking 8 hours for responses. SPRY, I HATE YOU ! Never again. Everything was great till i had a problem.

Thanks again, LEONID SHALIMOV and ISTIAK SHAMS for your help, enabling me to get this site back up.

Also let me mention, the Forum for this site is up and running again, BulgeLounge.com .

And thank you Istiak for that also. You are well appreciated !

Ok, we’ll be back shortly, i need to get some fresh content and information on CashBulge.com again . So stay posted !

Regards,

SAL Maggio

SalMaggio posted this article under Personal Development, Business Planning, General News, Self Improvement, Uncategorized on Tuesday, October 23rd, 2007 at 4:39 am You can follow any responses to this entry through the RSS 2.0 feed. You can leave a comment or trackback from your own site. View Technorati Linkbacks.