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What to do When Digg Wreaks Havoc on Your Blog With a Traffic Surge?
Morning everyone. Well last night one of my other websites hit yet another Reddit & Digg front page. Result? Chaos (and a couple of bucks too). I go to sleep last night with a grin on my face as I look at my #4 spot on the Reddit home page.
Note: This article is not about this site.
This morning I wake up, head over to work, grab some coffee and sit down at my desk. First thing I did was check the home page of my other blog. And then I got this lovely message:
*Gasp*. I know I know, how terrible. Anyway, I knew I had to get work, contacting my host. First thing I did was check my gmail account and what do you think was there? A new open ticket for support, saying my site went over bandwidth.
Suspension Notice for ****.net on Server saijo.tchmachines.com
DOS attack on this accountLocation of Documentation Logs:
NILComments added in WHM:
DOS attackPossible solution to re-enable account:
Contact abuse department by replying to this suspension ticket
Now obviously it wasn’t a DOS attack. It was just the huge influx of users. So the question is, how do I get this settled? I only pay about $7 a month for this particular site but it brings in a hell of a lot more, so I was willing to spend some of that cash to get the site back up.
As a side note however: Be sure to have adequate bandwidth and capacity to be able to handle the Web 2.0 effect. I knew my bandwidth was running low but I didn’t really bank on hitting another front page for awhile.
My site has now been down for about 2 hours officially, which in AdSense terms usually means around 3-4$ lost. So what did I do? Well, I tried everything and during that time, I realized that my host is terrible with customer support.
I replied to the ticket, I called them (no answer), did some live chat (the woman told me to ‘create a ticket please’ which I already had) and then I sat here and fumed.
Here’s a picture of some live chat, this woman has a really hard time spelling. But its 10AM so who knows what she’s up to.
Moral of the story? Fix problems before they happen and always try anticipate them. Oh, and get a good host too (I will definitely be switching after this month). I probably lost a good 2000-3000 users now because when they click the link, it will be dead. Who wants to try to return to a dead site? Definitely not me.
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(On Jul 12th, 2007 at 12:05 pm)
Wow, that’s a great problem to have.
I’d really appreciate any advice you could offer on getting so much traffic my host thinks its a DOS attack. Thanks for advice on what to do when that happens.
(On Jul 12th, 2007 at 2:10 pm)
hey this is bad man..
since digg also banned my domain ~_~
(On Jul 12th, 2007 at 4:32 pm)
Totalchoicehosting? You didn’t made your homework before getting a host.. This is a business, you make money with it, why be a cheap-ass with hosting?(wich is how people see your site).
(On Jul 12th, 2007 at 4:56 pm)
@Zona
Haha, good point. Just for the record, it wasn’t this site. It was another startup of mine that I was testing out, which is why it didn’t need big hosting.
However I expected the host to handle around 15,000 users a day, sadly, it couldn’t :-P.
(On Jul 12th, 2007 at 5:27 pm)
This isn’t the first story about TotalChoiceHosting that I’ve seen. First one related to DIGG, but not to their customer service (or lack thereof).
(On Jul 12th, 2007 at 9:57 am)
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